PRIVACY POLICY
20. You agree to provide Hazard Electrical with personal information that is required to complete the installation and subsequent paperwork. Hazard Electrical will act in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth) in relation to collection, use and disclosure of personal
information.
21. Unless otherwise agreed with you, Hazard Electrical will not provide your personal information to any third parties other than as required for the purpose of this Contract, or use the data to promote a third party business unless we have obtained express permission from you. We may use personal information for our own marketing and internal business purposes. If we send you electronic marketing, we will provide an “opt-out” option.
22. By accepting this Contract, you consent to Hazard Electrical collecting, using and disclosing your information as set out in this Contract.
WARRANTY POLICY
Hazard Electrical provide a five-year warranty on the operation and performance of the whole PV system including workmanship and products.
In addition to this, some products provide an additional warranty period. The Consumer will be provided with manufacturer’s warranty information post installation. You are entitled to claim a repair or replacement under this Warranty if our goods or services do not meet the warranty, unless one of the exclusions below applies. We must provide the remedy within a reasonable timeframe. Our goods come with guarantees that sit alongside the Australian Consumer Law (ACL). ACL cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Hazard Electrical is responsible for addressing any problems relating to workmanship or product that
arise during this time. Hazard Electrical will repair, at its cost, any damage to your property that is directly caused from installing the System and will do so within a reasonable timeframe. This Warranty exists over and above your rights under the ACL, which are not affected by anything in this Policy. This Warranty will not apply:
➔ If any of the products installed are handled or used by you or any third party other than in
compliance with the current version of the manufacturer’s instructions which includes the repair or
modification of any of the products by someone other than an appropriately skilled service
technician.
➔ If and when any of the products are exposed to conditions which would normally be adverse or
harmful to solar panel modules, inverters and mounting frames, including but not limited to:
a) removal or damage to the rating plate of an Inverter;
b) damage caused by foreign objects, projectiles or debris (including hail or storm-related
debris); and
c) land subsidence, crack or landslide, accident, or abnormal environment or pollution, damage
by insect or animal, or any actions of third parties and other events that occur outside of Hazard
Electrical’s control and not occurring under normal operating conditions.
Complaints Handling Procedure
Hazard Electrical implements its complaints handling procedure in accordance with the Australian Standard of Complaints Handling AS ISO 10002-2006.
If a Consumer is dissatisfied with a product or service provided, they can submit a complaint to Hazard Electrical. The following steps are to be implemented by Hazard Electrical if the Company receives a complaint from a Consumer through any avenue including in person, by phone, in writing or by email. Hazard Electrical must accept complaints relating to any product or service it provides, including through third party contractors.
1. A complaint should be logged and acknowledged promptly.
2. The complaint should be assessed and assigned priority.
3. The Consumer should be notified of the expected timeframe for resolution (if this has not happened at initial acknowledgment) which should be no later than 21 days after receipt.
4. If investigation is required, it should be planned.
5. The investigation should resolve factual issues and consider options for complaint resolution.
6. If more time than initially notified is needed to investigate, the Consumer should be given an updated timeframe, which should be no later than 45 days after receipt.
7. The response to the complainant should be clear and informative.
8. If the complainant is not satisfied with the response, contact details for escalation and options for internal review of the decision should be offered.
9. If no resolution is reached with Hazard Electrical, the Consumer must be provided with external review options by an ombudsman and/or consumer protection agency.
10. Any systemic issues that arise as a result of the complaint should be considered and acted on.
11. Hazard Electrical must keep records of all complaints and outcomes.
If the Consumer is not satisfied with how the complaint is handled internally, they can escalate their complaint externally by contacting Consumer Affairs Victoria via phone 1300558181 or complete an online form via the following link:
https://www.consumer.vic.gov.au/contact-us/resolve-your-problem-or-complaint/when-we-getinvolved-with-a-problem-or-complaint/general-complaint
20. You agree to provide Hazard Electrical with personal information that is required to complete the installation and subsequent paperwork. Hazard Electrical will act in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth) in relation to collection, use and disclosure of personal
information.
21. Unless otherwise agreed with you, Hazard Electrical will not provide your personal information to any third parties other than as required for the purpose of this Contract, or use the data to promote a third party business unless we have obtained express permission from you. We may use personal information for our own marketing and internal business purposes. If we send you electronic marketing, we will provide an “opt-out” option.
22. By accepting this Contract, you consent to Hazard Electrical collecting, using and disclosing your information as set out in this Contract.
WARRANTY POLICY
Hazard Electrical provide a five-year warranty on the operation and performance of the whole PV system including workmanship and products.
In addition to this, some products provide an additional warranty period. The Consumer will be provided with manufacturer’s warranty information post installation. You are entitled to claim a repair or replacement under this Warranty if our goods or services do not meet the warranty, unless one of the exclusions below applies. We must provide the remedy within a reasonable timeframe. Our goods come with guarantees that sit alongside the Australian Consumer Law (ACL). ACL cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Hazard Electrical is responsible for addressing any problems relating to workmanship or product that
arise during this time. Hazard Electrical will repair, at its cost, any damage to your property that is directly caused from installing the System and will do so within a reasonable timeframe. This Warranty exists over and above your rights under the ACL, which are not affected by anything in this Policy. This Warranty will not apply:
➔ If any of the products installed are handled or used by you or any third party other than in
compliance with the current version of the manufacturer’s instructions which includes the repair or
modification of any of the products by someone other than an appropriately skilled service
technician.
➔ If and when any of the products are exposed to conditions which would normally be adverse or
harmful to solar panel modules, inverters and mounting frames, including but not limited to:
a) removal or damage to the rating plate of an Inverter;
b) damage caused by foreign objects, projectiles or debris (including hail or storm-related
debris); and
c) land subsidence, crack or landslide, accident, or abnormal environment or pollution, damage
by insect or animal, or any actions of third parties and other events that occur outside of Hazard
Electrical’s control and not occurring under normal operating conditions.
Complaints Handling Procedure
Hazard Electrical implements its complaints handling procedure in accordance with the Australian Standard of Complaints Handling AS ISO 10002-2006.
If a Consumer is dissatisfied with a product or service provided, they can submit a complaint to Hazard Electrical. The following steps are to be implemented by Hazard Electrical if the Company receives a complaint from a Consumer through any avenue including in person, by phone, in writing or by email. Hazard Electrical must accept complaints relating to any product or service it provides, including through third party contractors.
1. A complaint should be logged and acknowledged promptly.
2. The complaint should be assessed and assigned priority.
3. The Consumer should be notified of the expected timeframe for resolution (if this has not happened at initial acknowledgment) which should be no later than 21 days after receipt.
4. If investigation is required, it should be planned.
5. The investigation should resolve factual issues and consider options for complaint resolution.
6. If more time than initially notified is needed to investigate, the Consumer should be given an updated timeframe, which should be no later than 45 days after receipt.
7. The response to the complainant should be clear and informative.
8. If the complainant is not satisfied with the response, contact details for escalation and options for internal review of the decision should be offered.
9. If no resolution is reached with Hazard Electrical, the Consumer must be provided with external review options by an ombudsman and/or consumer protection agency.
10. Any systemic issues that arise as a result of the complaint should be considered and acted on.
11. Hazard Electrical must keep records of all complaints and outcomes.
If the Consumer is not satisfied with how the complaint is handled internally, they can escalate their complaint externally by contacting Consumer Affairs Victoria via phone 1300558181 or complete an online form via the following link:
https://www.consumer.vic.gov.au/contact-us/resolve-your-problem-or-complaint/when-we-getinvolved-with-a-problem-or-complaint/general-complaint